Our 30-day guarantee
Give anything from Alder Living a try. If it does not suit your home, send it back within 30 days and we will refund the item price in full.
The promise
Send any item back within 30 days of delivery, for any reason at all. We process your refund through your initial payment method within 3 business days of receiving the package.
30-day returns
Whatever your reason, even if you simply changed your mind.
Insured delivery
Damaged or lost along the road? We replace or refund it on our tab.
Secure payment
Cash on delivery or bank transfer: no upfront card charge, no payment card details stored.
How to claim
- Send a note: Write to [email protected] with your order reference.
- Get your details: We reply with a return reference and shipping address within one business day.
- Post the parcel: Ship the item back, and we issue the refund as soon as it arrives.
Read all the specifics on our Returns policy and Delivery terms pages.