Returns & Refunds
You are welcome to return anything bought from Alder Living within 30 days of receiving it, no awkward questions asked. This page explains the terms, how to pack it up, who covers postage, and when your funds return.
- Return window
- 30 days from delivery
- Return shipping
- Covered by us if an item is damaged or incorrect; covered by you if you simply changed your mind
- Refund time
- 3 to 10 business days once your parcel reaches our workshop
- Refund method
- The original payment route used for the purchase
1. Conditions
Products are eligible for return within exactly 30 days from courier delivery provided they are unused, unwashed, unaltered, and enclosed in original packaging with tags intact. Cosmetic grooming items must remain factory-sealed, candles must be unburned, and dog accessories must show no signs of animal wear or biological residue.
2. Returning an order
- Initiate return authorization by emailing your order confirmation to [email protected].
- Receive official return instructions along with the designated return processing facility address.
- Secure merchandise in original protective packaging with undamaged tamper seals.
- Receive refund settlement to your designated account within 3-10 business days following return inspection.
3. Who pays return shipping
Whenever an item arrives damaged, flawed, or simply is not what you picked out, we cover the postage: we supply a prepaid label or book a collection. If you just decided against keeping it, return shipping rests with you, with no extra deductions.
4. Refund timing and method
We process your refund within 3 business days after passing our check. Cash-on-delivery purchases are returned via bank transfer to the account you provide, while direct bank payments return straight to the source account. Most banks take 1 to 5 business days to clear the funds.
5. Resolutions by scenario
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | The right piece goes out, the incorrect one gets collected | None |
| Parcel lost | Replacement dispatched or total refund provided following courier investigation | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Complete reimbursement of the purchase price | Return shipping only |
6. Exchanges
If you need a different size, scent, or design, send the original piece back using our return route and place a fresh order online. We will refund the first item once it gets here. When an exchange stems from an error on our part, your replacement order travels free of charge.
7. Cancelling an order
You may cancel a purchase without charge at any point prior to dispatch. Reach out to [email protected] quoting your order reference. If the parcel has already left the workshop, please follow our regular returns flow.
8. Questions about this policy
Write to [email protected] or call +1 (423) 367-2918 during Mon-Fri 07:45-17:15. We reply to every question within one business day.
- Merchant
- Alder Living Goods LLC
- Registered address
- 1401 Chestnut St, Chattanooga, TN 37402, United States
- [email protected]
- Phone
- +1 (423) 367-2918
- Working hours
- Mon-Fri 07:45-17:15
- Registration
- EIN: 37-5111755